Before You Order
How can I get in touch with your sales team to ask a question?
Just call us on 01778 562810 or email firstname.lastname@example.org, our team will be happy to help.
Can I view the tanks before I purchase?
You can view most items before you buy, not all products are available in one location so please contact us to find out where you can view.
How do I pay for my order?
We accept debit and credit cards with no additional charges. We can also accept BACS and cheque payments.
Do you accept company purchase orders?
Yes, please email them into us at email@example.com
Can I collect to save on delivery?
Collection is available for most items, however, not all products are available in one location. Please contact us to find out where you can collect before placing your order.
When will my order be delivered?
Please confirm the times of delivery with our sales department on 01778 562810
Do you deliver at weekends?
Sorry, we only deliver on weekdays.
Do you ship internationally?
Some of our items ship internationally. Please check with us quoting our product code.
Can I upgrade my order to a next day service?
Some products are available on a next day service, cut off times vary. Please contact us for more details.
Can I track my delivery?
We can’t provide delivery tracking on the website at this time. Please call or email us and we’ll be happy to help.
Will I need to be in when my items arrive?
It’s always best if you can be there to check the goods before signing for them and to avoid any re-delivery charges that may apply.
Can I choose a specific day/time for delivery?
Standard delivery doesn’t usually specify a specific day or time. Please ask us about other services that may be available.
I don’t have articulated lorry access, will this be ok?
If you’re concerned about access to your property, please contact us to discuss.
After Placing Your Order
I’m missing an item from my order, what do I do?
You may receive more than one delivery for different items in your order. To check this please contact our sales team.
What do I do if I receive a faulty item in my order?
If you receive a faulty item or an item damaged on delivery, please take photos of the issue and email us at firstname.lastname@example.org. One of the team will respond as soon as possible.
Can I amend my order after I’ve placed it?
This may be possible depending on how far your order has been processed. Please note orders for bespoke products may incur charges, please contact us our sales team to discuss.
How do I return something to you?
Please complete our returns authorisation form in the first instance by clicking the link here Returns Authorisation Form
I have returned items, when will I be refunded?
Refunds will be processed as soon as possible once we receive confirmation that your goods have been received back in re-saleable condition.